- Monday - Thursday
- 7:00 A.M. to 2:00 A.M.
- Friday - Sunday
- 7:00 A.M. to 3:00 A.M.
So many questions... just as many answers.
Have a question about the Las Vegas Monorail? We've probably already answered it here!
Is the system wheelchair accessible?
Yes, the Monorail system is completely ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are permitted on the Monorail. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. All Monorail cars have space to accommodate mobility vehicles. Passengers boarding are required to place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are permitted in Monorail stations and on trains.
Yes, the Monorail system is completely ADA compliant. Wheelchairs, walkers, mobility scooters and motorized scooters that assist those with a disability are permitted on the Monorail. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. All Monorail cars have space to accommodate mobility vehicles. Passengers boarding are required to place them in the locked position for the duration of the ride. Properly harnessed and trained service animals accompanying persons with disabilities are permitted in Monorail stations and on trains.
Do children ride free?
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare. Strollers are permitted. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare. Strollers are permitted. All Monorail stations have accessible elevator service to all levels. There is level boarding from the platform to all trains. The stroller must be placed in the locked position for the duration of the ride.
Assistance at the stations
The Monorail system has armed and unarmed security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system.
The Monorail system has armed and unarmed security officers posted throughout the stations. In addition to providing safety and security, they are also happy to assist with purchasing tickets, entering the fare gates, providing assistance for passengers with limited mobility, helping with directions to destinations and answering any of your questions about traveling on the system.
Are there discounts?
Children five and under ride free and must be able to be carried through the fare gates, accompanied by an adult passenger who has a paid fare. Nevada residents can purchase a discounted single-ride ticket. View ticket information to learn more.
Do you give refunds? / How do I request a refund?
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc.
Typically, we do not give refunds. However, situations can occur for which a refund may be considered, such as ticket machine errors, extended system delays, etc.
Refund requests are evaluated on a case-by-case basis. Please submit your request in writing to:
Las Vegas Monorail Company
Attn: Claims Department
3960 Howard Hughes Parkway, Suite 750
Las Vegas, NV 89169
Attn: Claims Department
3960 Howard Hughes Parkway, Suite 750
Las Vegas, NV 89169
When writing, please include a brief description of the incident that occurred including date, time, location and any other information necessary to process your claim, such as the actual tickets (copies not accepted) and the receipt (if purchased by debit or credit card). Remember to include your name, address and phone number or provide your email address.
The processing of refund claims can take 4-6 weeks.
Refunds are not given for lost or stolen tickets or partially used tickets.
Lost and Found
Contact the lost and found office by telephone at 702-733-9069. The office hours are 8 a.m. to 5 p.m. Pacific Time, Monday through Friday.
Contact the lost and found office by telephone at 702-733-9069. The office hours are 8 a.m. to 5 p.m. Pacific Time, Monday through Friday.
When calling, it would be helpful to know:
Description of lost item (color, brand, model number, etc.)
Location where item was lost (train number, station)
Date and time item was lost
Reference number (if a Lost Item Report was filed)
Ticket Types and Fares
We offer several fares to suit your travel needs:
Single Ride Ticket $5
Unlimited One-Day Pass $12
Unlimited One-Day Pass $12
Unlimited Three-Day Pass $28
View Ticket Information
Do the tickets expire?
Las Vegas Monorail tickets are good for one year from the date they are printed (shown on ticket). The single ride ticket loses its value after the ride is taken. The Unlimited One-Day Pass expires 24 hours from first use during operational hours. The Unlimited Three-Day Pass expires 72 hours from first use during operational hours.
Las Vegas Monorail tickets are good for one year from the date they are printed (shown on ticket). The single ride ticket loses its value after the ride is taken. The Unlimited One-Day Pass expires 24 hours from first use during operational hours. The Unlimited Three-Day Pass expires 72 hours from first use during operational hours.
Where do I purchase tickets?
Automated touch-screen ticket vending machines (TVMs) are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. TVMs accept cash and all major credit cards. Maximum change is $20, given in $1 coins.
Automated touch-screen ticket vending machines (TVMs) are conveniently located at each Monorail station entrance. TVMs are also located inside the Monorail station resort properties and the Las Vegas Convention Center Central and South Halls. TVMs accept cash and all major credit cards. Maximum change is $20, given in $1 coins.
How do the ticket vending machines (TVMs) work?
View our Interactive TVM Tour
View our Interactive TVM Tour
How do I use the ticket(s) at the station fare gates?
To enter the system, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket. Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open. An alarm will sound if you attempt to enter the gate without first taking your ticket. Once you enter through the gate, proceed to the platform for boarding.
To enter the system, insert your ticket into the designated opening on the front of the fare gate. Look for the picture on the gate that indicates how to properly insert the ticket. Once inserted, the ticket will return to you at the opening on top of the gate. Remove the ticket and the gate will open. An alarm will sound if you attempt to enter the gate without first taking your ticket. Once you enter through the gate, proceed to the platform for boarding.
What method of payment do the ticket vending machines (TVMs) accept?
The following are accepted as methods of payment:
Cash
Debit cards
American Express
Carte Blanche
Diners Club
Discover
JCB
Mastercard
Visa
The following are accepted as methods of payment:
Cash
Debit cards
American Express
Carte Blanche
Diners Club
Discover
JCB
Mastercard
Visa
What is the route of the Las Vegas Monorail system?
The system operates on a route approximately 4 miles long, from the Sahara Hotel & Casino to the MGM Grand Hotel & Casino.
The system operates on a route approximately 4 miles long, from the Sahara Hotel & Casino to the MGM Grand Hotel & Casino.
View Interactive Route Map or Static Map
Does the Monorail go to the airport?
The Las Vegas Monorail Company is currently in the planning phases of a proposed extension to McCarran International Airport.
The Las Vegas Monorail Company is currently in the planning phases of a proposed extension to McCarran International Airport.
View Airport Expansion
Where are the Monorail stations?
Sahara Station
Las Vegas Hilton Station
Las Vegas Convention Center Station
Harrah's / Imperial Palace Station
Flamingo / Caesars Palace Station
Bally's / Paris Las Vegas Station
MGM Grand Station
View Interactive Map
Sahara Station
Las Vegas Hilton Station
Las Vegas Convention Center Station
Harrah's / Imperial Palace Station
Flamingo / Caesars Palace Station
Bally's / Paris Las Vegas Station
MGM Grand Station
View Interactive Map
What is the schedule? / How often do trains arrive at the stations?
The Monorail does not operate on a preset schedule. Trains arrive approximately every 4 to 12 minutes depending on the number of trains in operation, which is set based on anticipated ridership levels. These levels will vary throughout the day to support expected peak hours. Passenger levels are monitored and service is adjusted accordingly. For the majority of the day, trains arrive every 5 to 6 minutes. Station announcements notify you when the next train is due to arrive.
View travel time between stations
The Monorail does not operate on a preset schedule. Trains arrive approximately every 4 to 12 minutes depending on the number of trains in operation, which is set based on anticipated ridership levels. These levels will vary throughout the day to support expected peak hours. Passenger levels are monitored and service is adjusted accordingly. For the majority of the day, trains arrive every 5 to 6 minutes. Station announcements notify you when the next train is due to arrive.
View travel time between stations
If you've reviewed these frequently asked questions and haven't found your answer here or within the site itself, please call Customer Service at 702-699-8299 Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or email contact@lvmonorail.com. Most inquiries will receive a response within 3-5 days.
